Because We Care
OUR STORE POLICIES ARE LISTED BELOW. IF YOU HAVE QUESTIONS REGARDING THESE POLICIES OR ANYTHING ELSE, FEEL FREE TO CONTACT US.
Shipping and Delivery
What You Need to Know
Pre-made goods are typically shipped 1 to 3 days after the order is received. If there are delays we will be sure to advise you.
Order-made goods typically ship within 1 week of finalizing the order. If it will be any longer than that we will inform you when you can expect your item.
If you order a custom made product we will work with you on the design and advise you the expected completion dates.
Any duties and taxes placed on a good shipped outside the US is the sole responsibility of the customer. We have no control over duties and taxes. Please consider this before placing an order. No refund will be made if a package is abandoned in customs.
Our Return Policy
The Small Print
If you are not satisfied with a product you purchased, please contact us and we will do what we can to make it right. Personalized items (e.g. Initials stamped into an item) are not eligible for return unless there is a quality issue or it arrives damaged.
If you wish to return an item please contact us prior to returning the item. Any returns must be approved within 14 days of receipt and must be completely unused. You will be responsible for all postage costs for any items which are returned. No refunds will be issued until the item has been returned and has been inspected for wear or damage.